Consulting and Professional Services Success Story

Yours could be next!

Increased Customer Satisfaction

Reduced Operational Costs

Customer Story : Global logistics provider


Inadequate IT structure to support ongoing and evolving global needs


Unification of IT support globally into one platform, training and deployment of ITSM best practice to regional support teams


1. Global ITSM processes model and tool

2. Reduced operational costs by 70%

3. Brought down response time for all request types from over 600 minutes to under 15 minutes

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