Shared Service Center
Leverage technology, process, and industry service management methodologies to provide high quality, yet value conscious Service Center (Tier 0, 1, 1.5, 2 and 3) for internal and external end-user support to a range of companies and their needs such as to enhance the support of their own applications, or to provide an enhanced technical support system for their internal employees.
In-depth Process
Service Desk Support Flow Process can be customized to integrate with existing support groups, development/R&D teams, and external vendors as required to complete the service offering. Multiple channels of end user request are negotiable, including phone, chat, email and web form.
